WTTO provides comprehensive outsourcing services for health insurance companies looking for backend process outsourcing solutions. We offer one-stop document processing services to help clients digitise and index policies and claims, support policy administrative process and process claims for providers, individual members, and groups. Our electronic-based processing workflow allows us to complete policy set up, customer data changes and even medical claims within 24 hours; while our well-experienced, high quality Healthcare BPO specialists can provide over 99.9% accuracy rate in new policy data capturing / review, policy maintenance and claims processing.
Apart from policy administration and claims processing, we also provide customer care solutions for our health insurance clients. Our innovative process design, sophisticated contact centre systems, reliable cross-border infrastructure, and customer-oriented service executives combine to help our health insurance clients deliver fast, caring, emphatic, and efficient services to their valuable customers.