Parent company of WTTO, Wharf T&T has renamed as WTT. Wharf T&T Outsourcing Services Limited also renamed as WTT Outsourcing Services Limited.
MBK Partners and TPG Capital acquired the parent company of WTTO, Wharf T&T Limited from The Wharf (Holding) for HK$9.5 billion
The Chief Executive of HKSAR, the General Secretary and the Mayor of Jiangmen visited the operating center of WTTO Jiangmen
Provided the incomparable IT & facilities support to restaurant chains by integrated self-developed Cloud Helpdesk system with online technician support, enabling customers to handle IT and facilities maintenance problems in the most efficient way.
Developed a multi-tenant, Cloud POS to enable restaurants to outsource their fast food phone order services without worrying system development.
Started to offer BPO services to restaurant chains and became the service provider of one of the largest restaurant chain in China to handle phone order placement, food delivery coordination, and customer enquiries.
Opened another operation center in Jiangmen with 200 seats for business growth and backup for outsourcing operations
Established WTTO (Jiangmen) Information Services Co. Limited in Jiangmen with 300 seats for business growth and as a mutual backup for outsourcing operations in Guangzhou.
Incorporated WTTO (Guangzhou) Information Services Co. Limited in Guangzhou for the delivery of healthcare BPO, telemarketing services, offshore services, and customer services activities in Guangzhou.
Awarded the Outsourcing Team of the Year 2006 (BPO) and the Call Centre of the Year 2006 (Commercial Market) by the Asia Pacific Customer Service Consortium (APCSC).
Incorporated WTTO (Wharf T&T Outsourcing Services Limited) in Hong Kong as a BPO subsidiary of Wharf T&T Limited with focus on providing healthcare BPO, telemarketing solutions, quality assurance, customer services, and contact centre consulting services to companies in Hong Kong, Greater China, and the Asia Pacific region.
Started to offer offshore services to Hong Kong companies with cross-border operations in Guangzhou.
Established a team in Guangzhou to conduct customer satisfaction surveys for companies in Hong Kong.
Built a backup contact centre at Guangzhou World Trade Centre as a BCP (Business Continuity Planning) solution for operations at Universal Plaza.
Established the healthcare BPO unit in Guangzhou to provide document management, data capturing, and claims processing for health insurance companies in Hong Kong.
Started customer retention telemarketing outsourcing service through Guangzhou contact centre.
Expanded the scope of offshore services and enlarged contact centres at Universal Plaza enabling further migration of backend processes to Guangzhou.
Initiated offshore services and established Wharf T&T's first contact centre at Universal Plaza in Guangzhou to provide captive services to the company.