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Milestones
2017
2016
2015
2014
2011
2010
2008
2007
2006
2005
2004
2003
2002
2017
Jun
Parent company of WTTO, Wharf T&T has renamed as WTT. Wharf T&T Outsourcing Services Limited also renamed as WTT Outsourcing Services Limited.
2016
Nov
MBK Partners and TPG Capital acquired the parent company of WTTO, Wharf T&T Limited from The Wharf (Holding) for HK$9.5 billion
2015
Dec
The Chief Executive of HKSAR, the General Secretary and the Mayor of Jiangmen visited the operating center of WTTO Jiangmen
2015
Aug
Provided the incomparable IT & facilities support to restaurant chains by integrated self-developed Cloud Helpdesk system with online technician support, enabling customers to handle IT and facilities maintenance problems in the most efficient way.
2014
Aug
Developed a multi-tenant, Cloud POS to enable restaurants to outsource their fast food phone order services without worrying system development.
2011
Jan
Started to offer BPO services to restaurant chains and became the service provider of one of the largest restaurant chain in China to handle phone order placement, food delivery coordination, and customer enquiries.
2010
Oct
Opened another operation center in Jiangmen with 200 seats for business growth and backup for outsourcing operations
2008
Apr
Established WTTO (Jiangmen) Information Services Co. Limited in Jiangmen with 300 seats for business growth and as a mutual backup for outsourcing operations in Guangzhou.
2007
Aug
Incorporated WTTO (Guangzhou) Information Services Co. Limited in Guangzhou for the delivery of healthcare BPO, telemarketing services, offshore services, and customer services activities in Guangzhou.
2007
Jul
Awarded the Outsourcing Team of the Year 2006 (BPO) and the Call Centre of the Year 2006 (Commercial Market) by the Asia Pacific Customer Service Consortium (APCSC).
2007
May
Incorporated WTTO (Wharf T&T Outsourcing Services Limited) in Hong Kong as a BPO subsidiary of Wharf T&T Limited with focus on providing healthcare BPO, telemarketing solutions, quality assurance, customer services, and contact centre consulting services to companies in Hong Kong, Greater China, and the Asia Pacific region.
2006
Dec
Started to offer offshore services to Hong Kong companies with cross-border operations in Guangzhou.
2005
May
Established a team in Guangzhou to conduct customer satisfaction surveys for companies in Hong Kong.
2004
Sep
Built a backup contact centre at Guangzhou World Trade Centre as a BCP (Business Continuity Planning) solution for operations at Universal Plaza.
2004
Feb
Established the healthcare BPO unit in Guangzhou to provide document management, data capturing, and claims processing for health insurance companies in Hong Kong.
2003
Jul
Started customer retention telemarketing outsourcing service through Guangzhou contact centre.
2002
Sep
Expanded the scope of offshore services and enlarged contact centres at Universal Plaza enabling further migration of backend processes to Guangzhou.
2002
Mar
Initiated offshore services and established Wharf T&T's first contact centre at Universal Plaza in Guangzhou to provide captive services to the company.